Orders:
1.How do I place an order?
Simply browse our products, select your size, and click Add to Cart. Once you’re done shopping, go to checkout, fill in your delivery details, choose a payment method, and confirm your order. You’ll receive a confirmation instantly.
2. How do I know if my order is confirmed?
After you complete your payment, you’ll receive an order confirmation email/SMS with your order number and product details. This means your order has been successfully placed and is being processed.
3.Can I cancel my order?
Yes, you can cancel your order before it is shipped. Once the package has been dispatched, cancellation isn’t possible. You can contact our support team quickly if you wish to cancel.
4. Can I modify my order after placing it?
Order modifications like size changes or address updates are possible only before dispatch. Once the order is shipped, no changes can be made.
5.How do I track my order?
Once shipped, you’ll receive a tracking link via email/SMS. You can click it to see your order’s real-time status and estimated delivery date.
6.How long will delivery take?
Delivery usually takes 3–7 business days, depending on your location. Metro cities receive faster delivery, while remote areas may take slightly longer.
7.What if my order arrives damaged or incorrect?
If you receive a wrong, damaged, or defective item, contact us within 24–48 hours with photos. We’ll arrange a replacement or resolve the issue quickly.
8. What should I do if I didn’t receive my order?
If tracking shows "delivered" but you don’t have the package, first check with neighbors or building security. If it's still missing, contact our support team and we’ll investigate with the courier.
9. Do you offer Cash on Delivery (COD)?
COD is available for selected PIN codes and product categories. If your location is eligible, you’ll see the COD option at checkout.
10. Can I order multiple items together?
Yes! Add all the items you want to your cart and place one order. We try to ship them together, but some products may arrive separately depending on stock availability.
Shipping & Returns:
1. What are your shipping charges?
Shipping charges depend on your location and order value. The exact amount will be shown at checkout before payment.
2. How long does delivery take?
Most orders are delivered within 3–7 business days. Delivery times may vary depending on your city and courier service availability.
3. Do you offer express or same-day delivery?
At the moment, we offer standard delivery only. Express shipping may be introduced soon.
4. How can I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS. Click on it to check real-time updates on your parcel’s journey.
5. Which courier partners do you use?
We work with trusted courier partners to ensure safe and timely delivery. The partner may vary depending on your location.
6. How long does order processing take?
Orders are usually processed within 24–48 hours before being handed over to the courier.
7. What is your return policy?
We accept returns for unused, unwashed, and undamaged items with all tags intact. Returns must be initiated within 7 days of delivery.
8. How do I start a return or exchange?
Contact our support team or use the return request option (if available on your website). Provide your order number and reason for return. We’ll guide you through the steps.
9.How long does it take to process a return?
Once we receive the returned item, our team will inspect it. After approval, refunds or exchanges are processed within 5–7 working days.
10. Can I exchange my product for a different size?
Yes, size exchanges are allowed if the item is available in stock. You must return the unused item first, and we’ll ship the new size once your return is approved.
11. What items cannot be returned?
Products that are used, washed, damaged, missing tags, or bought during clearance sales may not be eligible for return.
12. What if I receive a damaged or wrong item?
In the rare case of a defective or incorrect order, contact us within 24–48 hours with photos. We’ll arrange a quick replacement at no extra cost.
13. When will I get my refund?
Refunds are issued after the returned item passes inspection. Refund time depends on your payment method but typically takes 5–7 business days.
Payment:
1. What payment methods do you accept?
We accept multiple secure payment options including UPI (Google Pay, PhonePe, Paytm, BHIM), debit/credit cards (Visa, MasterCard, RuPay), net banking, wallet payments, and Cash on Delivery (COD) for select locations.
2. Is my payment secure?
Yes. All payments are processed through trusted, encrypted payment gateways. Gangmasti Clothing does not store any sensitive financial information.
3. Can I change my payment method after placing an order?
No. Once your order is confirmed and payment is processed, the payment method cannot be changed.
4. What happens if my payment fails?
If your payment fails, the order will not be processed. You can retry using the same method or select a different payment option. For assistance, contact our support team.
5. Do you offer Cash on Delivery (COD)?
Yes, COD is available for eligible PIN codes and selected products. If COD is available for your order, you’ll see the option at checkout.
6. When will I be charged?
For online payments, your account is charged immediately after confirming the order. For COD orders, payment is collected at the time of delivery.
7. Do you offer refunds for failed or canceled payments?
Yes. If a payment fails or an order is canceled after payment, the amount is refunded automatically to your original payment method within 5–7 business days, depending on your bank.