Shipping Policy
1. General Information
At GangMasti, we strive to ensure that your order is delivered to you in a timely and efficient manner. This policy outlines the terms and conditions regarding the shipping of our products.
2. Order Processing
– Orders are processed within 1-3 business days after payment confirmation.
– Orders placed on weekends or holidays will be processed on the next business day.
3. Shipping Duration
– Domestic Shipping: Standard delivery takes 5-7 business days, depending on the delivery location.
– International Shipping: Delivery typically takes 10-15 business days, subject to customs clearance and local regulations.
Please note: Delivery times are estimates and may vary due to external factors beyond our control, such as courier delays, weather conditions, or unforeseen circumstances.
4. Shipping Charges
– Shipping charges will be calculated at checkout based on the destination and the weight of the package.
– Free Shipping: Orders above ₹999 (domestic only) qualify for free standard shipping
5. Tracking Your Order
Once your order has been shipped, you will receive an email with the tracking details. Use the provided tracking link to monitor your shipment or just click on Track order section and track your order with tracking ID.
6. Incorrect or Incomplete Address
Ensure that your shipping address is accurate and complete. Prime Pro Trends is not responsible for delays or non-delivery due to incorrect or incomplete addresses.
7. Customs, Duties, and Taxes (International Orders)
For international orders, any customs duties, taxes, or additional charges levied by the destination country are the responsibility of the customer. Prime Pro Trends has no control over these fees and cannot predict the amount.
8. Lost or Damaged Items
If your package is lost or arrives damaged, please contact us at enquiry@gangmasti.com within 48 hours of delivery. We will work to resolve the issue promptly.
Return Policy
1. Eligibility
1.1 Timeframe:
Our return policy allows for returns within 3 days of the delivery date as indicated by the tracking information provided by the shipping carrier.
1.2 Condition:
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
2. Exclusions
2.1 Digital Products:
This return policy does not apply to digital products, subscriptions, or other digital content. All sales of digital products are final unless otherwise specified in the product description or required by applicable law.
3. Return Process
3.1 Initiating a Return:
To initiate a return, please contact us at help@gangmasti.com within 3 days of the delivery date. Please include your order number and reason for the return in your email.
3.2 Approval:
We will review your request and provide you with instructions on how to return the item if the return meets our eligibility criteria.
3.3 Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part, such as sending the wrong item or a defective product.
4. Refund Process
4.1 Refund Amount:
Once we receive the returned item and verify its eligibility, we will process a refund for the purchase price of the item, excluding any shipping fees, to the original method of payment used for the purchase.
4.2 Timing:
Refunds will be processed within 3 days of receiving the returned item.
5. Contact Us
If you have any questions or concerns about our Return Policy or need assistance with a return, please contact us at help@gangmasti.com
6. Changes to this Return Policy
We reserve the right to modify or update this Return Policy at any time. Any changes will be effective immediately upon posting on our Site. Please review this policy periodically for updates.
Thank you for shopping with GangMasti.